Dealing with Difficult Discussions

Are you avoiding conversations you know will be hard?

Learn how to tackle tough talks with more ease... an essential skillset every leader needs!

Dealing with Difficult Discussions

2-day conversational coaching master class

Hervey Bay OCT 24-25

Cairns NOV 7-8

Brisbane NOV 13-14

Caloundra NOV 26-27

Toowoomba NOV 28-29

Townsville DEC 5-6

What Difficult Discussions have you been putting off?

Most of us go out of our way to avoid difficult discussions and other unpleasant conflict situations. It’s a universal human tendency. Contemplating a confrontation with someone who gets over-emotional, irrational, loud, abusive, bullying or goes to tears and recrimination, is enough to put most of us off. And then there’s still the other person we have to deal with!

Does avoidance really pay?

How many times have you found yourself in a situation where you really should talk to someone about something that’s annoying you, but your concern about how they may react – or fear that the conflict may escalate and spiral out of control – stopped you?

♦  Deep down, you know if you keep avoiding this conversation, you'll feel frustrated and your feelings of resentment will start to fester.

♦  On the other hand – you worry that if you do confront them, it will turn into a major argument; or that your intentions will be misunderstood.

For the sake of short-term comfort, we too often give up on long-term improvements.

Difficult conversations that remain unresolved, strain, poison or even kill-off relationships. While you’re worried that if you do confront it, it will turn into a major argument or falling-out, deep down, you know if you keep avoiding, you'll feel frustrated, resentment and detachment will follow – and the relationship will suffer anyway.

The choice is simple: Either we can avoid difficult discussions entirely, keep on handling them poorly or work on handling them well…  [ Read more... ]

It’s the latter that our Dealing with Difficult Discussions clinics help you do better....

Decide to get on top of the discussions you dread

Face up to conversational challenges & stay calm, cool and collected

Learn how our unique roadmap & tools can help you convert destructive confrontation into constructive conversation

“Well worth attending. As a supervisor, it was beneficial for me to reflect on my own role in how to raise difficult issues with staff and reach amicable resolutions. Learning real, practical and proven tools relevant to ‘real life’, often stressful situations was very empowering... I’m glad I attended.” Hamish T. Reef HQ

Handling yourself well in confronting situations is a challenge most of us want to be better at!

Dealing with Difficult Discussions delves into what’s really going on when talks get tense. 

♦  It shows you how to avoid those talk traps that just make everything worse when faced with confrontation…

♦  It helps you to test out ways to take some of the heat out when tempers rise and talk turns toxic

♦  And it helps you resolve differences mindfully, using a unique 7-Stage roadmap and easy-to-apply conversation tools that can really make a difference in most challenging conversational situations you face.

Don’t let contentious conversations immobilise you at work!

Let go of resistance, relieve your tension and reclaim your time by facing up to those difficult discussions… and increase your chances of achieving more constructive outcomes with our simple-to-use discussion tools and proven process!

Topics we cover in this vital clinic will help you:

Team conversation

Decipher dynamics of difficult discussions and use these to help structure your talks


Learn how to cope more confidently with uncomfortable conversations


Identify common mistakes we make when talks get tough and how to avoid them


Deal with disruptive emotions and stay calm, collected and controlled


Discover ways to defuse difficult moments and handle hostility


Face up to feelings and use them constructively


Start difficult discussions without raising so much defensiveness


No role plays… Just real tools practise using real-life scenarios and some of your own test-cases!


Take-away self-directed guidebook to help you practise tools and approaches back at work

"This clinic has given me some great strategies and tools to use to be able to feel more confident entering into a tough conversation. It was quite hands on and practical - and the self-coaching guide book is an excellent resource... It's made me self -reflect and definitely think-out what I need to say and how I’m going to say it. In particular the words I’m going to use to start. Thank you so much again for the two days. I found them so valuable and have learned a great deal."

Wendy Y, Head of Curriculum, Mt Isa

Building Better Leaders & Teams

Build a robust conversation culture in your workplace

Arrange an In-house Clinic for your whole team

Arrange for us to run this well-regarded program in-house with all your teams to encourage everyone to share a common language, approach and set of tools that seriously raises the bar on cooling conflict at your place!

Prefer a more personal touch – one-on-one?

Specialist Learning & Individual Coaching programs also available

Individual coaching around conversations or any leadership aspect you’d like to focus on


0429-687 513 Bill Cropper

Dealing with Difficult Discussions

2-day conversational coaching master class

Hervey Bay OCT 24-25

Cairns NOV 7-8

Brisbane NOV 13-14

Caloundra NOV 26-27

Toowoomba NOV 28-29

Townsville DEC 5-6


TIMING: Day 1: 9:00am Day 2: 8.30am to 4.30pm each day. Registration 20 minutes prior

VENUE: CBD locations advised on registration

Practical, down-to-earth, safe & relevant

All our clinics are practical, challenging and stimulating. Those who’ve been along to other Change Forum programs know that Bill takes a down-to-earth approach and creates a relaxed, engaging, safe and fun environment for learning.

Here’s 5 reasons to choose a Change Forum session...


Solid learning in a safe, small group environment


Practical tools & frameworks for back-at-work action


Down-to-earth, hands-on and relevant


Comprehensive, easy-to-follow self-coaching guidebooks


Serious fun and fantastic facilitation

Cost & Registration

Subscribe to pay less... Come along with colleagues to save more!

Register On-line or by Email

[ Download Form to email back ]

Prices include GST

Full Fee: Non-Subscriber $1100 per person

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General registration:

1 place $990 ...2 places $1870


1 place $880 ...2 places $1720

Note: Other Discounts may occasionally be offered by email - refer to offer in comment on registration form


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Multiple Place & NFP Discounts

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The fine print...

Subscribe* to be eligible for Discounts (you can do this with registration)

Prices include GST... Submission of registration form is commitment to pay

Payment due on registration & prior to attendance... Tax Invoice provided

Fees are non-refundable but may be transfered to an alternative program up to 14 days prior

Minimum numbers required at The Change Forum's discretion

Venues: Centrally located venues advised on registration:

Regular venues include: Ibis Styles Hotel Cairns; Wellington Apartment Hotel Brisbane; Ramada Hotel Hervey Bay; Federal Hotel-Motel Toowoomba

Inclusions: Tuition, light lunch, refreshments and comprehensive self-coaching Guide

Timing: Day 1: 9.00am Day 2: 8.30 am to 4.30 pm each day (arrive 20 mins prior)

Coaching Clinics for Leaders & Teams

The Change Forum offers regular rounds of 1 and 2-day coaching clinics in selected regional centres

Visit our on-line Course Calendar from time-to-time for updates on what's coming up next

We offer individual Leadership Coaching in person & by phone

All our Leadership and Team-building programs can be delivered In-house on request

Contact us any time for a chat about ways we might be able to help you


0429-687 513 Bill Cropper